FAQ

Frequently Asked Questions (FAQ)

At Jenelle's Jewellers, we want to ensure your experience is seamless. Below are answers to some of the most commonly asked questions. If you need further assistance, don’t hesitate to contact us!

1. How do I find my ring size?

To find your ring size, visit our Ring Size Guide [More Learn]. You can measure an existing ring or use a piece of string/paper to measure your finger’s circumference. For an accurate size, you can also visit our store for professional fitting.

2. Do you offer ring resizing services?

Yes, we provide ring resizing services. Most rings can be resized, though some designs may have limitations. Please contact us for pricing and details.

3. Can I customize a piece of jewellery?

Absolutely! Jenelle's Jewellers specializes in custom jewellery. Whether modifying an existing design or creating a piece from scratch, our jewellers will work with you to design something unique. Learn More

4. What is your return or exchange policy?

We accept returns and exchanges within 10 days of purchase. Items must be in their original condition. Customized or engraved items are non-returnable. Please check our Return Policy [Learn More] for more information.

5. What payment options do you offer?

We accept major credit cards, debit cards, and bank transfers, Secured by Peach Payments. Contact us to learn more about available payment plans. Learn More

6. What are your delivery times?

Delivery times depend on your location and the item ordered:

  • Domestic Shipping: Orders typically arrive within 3-5 business days.

7. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this to track your package's status.

8. Do you offer jewellery repair services?

Yes, we offer a range of repair services, including stone setting, clasp repairs, resizing, and more.

9. How do I care for my jewellery?

To maintain your jewellery's shine:

  • Keep it away from chemicals and harsh environments.
  • Store it in a dry place.
  • Clean it regularly with a soft cloth.
  • Bring it to us for professional cleaning and maintenance every 6 months.

10. Do you sell engagement rings and wedding bands?

Yes, we offer a variety of engagement rings and wedding bands, as well as custom designs to suit your preferences.

11. How can I contact customer support?

You can reach our customer support team through:

  • Email: online@jenellesmj.co.za
  • Contact Page : Click Here

Need more help?

If your question wasn't answered here, feel free to reach out to us. We’re here to help!